Last updated: 11 May 2026
1. Introduction
Seren Mind(“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out our contact form (name, email address, phone number)
- Book a consultation
- Subscribe to our communications
- Engage with our services
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and pages viewed.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Communicate with you about consultations and programmes
- Improve our website and services
- Comply with legal obligations
4. Confidentiality of Sessions
All information shared during psychology consultations and sessions is strictly confidential. We adhere to professional ethical guidelines and will not disclose session content to third parties without your explicit consent, except where required by law or where there is a risk of serious harm.
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations or court orders
- With trusted service providers who assist in operating our website (under strict confidentiality)
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
7. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: shreeya.serenmind@gmail.com
Phone: +91 7774052655
Address: Pune, India